Shipping policy
Shipping Policy
Last updated: June 21, 2026
This Shipping Policy governs the terms and conditions applicable to the processing, preparation, transportation, and delivery of orders placed through our online store.
By placing an order, the customer acknowledges that they have read, understood, and fully accepted this Shipping Policy, as well as our Terms and Conditions of Sale.
1. Scope of Application
This Shipping Policy applies to all orders placed through our website, regardless of the destination country, unless expressly stated otherwise.
Shipping times, conditions, and availability may vary depending on the customer's location, logistical restrictions, product availability, and applicable local regulations.
We reserve the right to limit, suspend, or refuse shipments to certain countries, regions, or jurisdictions where legal, commercial, or logistical restrictions apply.
2. Order Processing
All orders require a preparation and processing period before they are shipped.
The estimated processing time is between 1 and 3 business days from:
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order confirmation;
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successful receipt of payment;
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and verification of the information provided by the customer.
Business days exclude Saturdays, Sundays, and local or national public holidays.
Orders will not be processed or shipped during:
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weekends;
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public holidays;
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periods of high demand;
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technical incidents;
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logistical disruptions;
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or circumstances beyond our reasonable control.
Processing may also be delayed due to reasons including:
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security verifications;
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fraud prevention checks;
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discrepancies in billing or shipping information;
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temporary stock shortages;
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regulatory inspections;
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customs procedures;
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supplier-related issues;
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or any other extraordinary operational circumstances.
We reserve the right to cancel any order that appears suspicious, fraudulent, or in breach of our Terms and Conditions of Sale.
3. Estimated Delivery Times
Once processing has been completed, orders will be shipped to the delivery address provided by the customer.
The delivery times below are estimates based on information provided by our logistics partners and may change without prior notice.
Spain (ES)
7 to 11 business days
Mexico (MX)
8 to 12 business days
Colombia (CO)
15 to 30 business days
Chile (CL)
12 to 20 business days
Peru (PE)
20 to 40 business days
Argentina (AR)
22 to 40 business days
Guatemala (GT)
30 to 60 business days
Nicaragua (NI)
30 to 50 business days
Other Destinations
Delivery times for other countries may vary depending on the shipping carrier, customs procedures, and applicable transportation conditions.
4. Estimated Nature of Delivery Times
All processing and delivery times published on the website are provided for informational purposes only and are estimates.
We do not guarantee specific delivery dates.
Delivery times may be affected by circumstances beyond our reasonable control, including but not limited to:
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customs delays;
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government inspections;
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logistical congestion;
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transportation disruptions;
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postal service interruptions;
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adverse weather conditions;
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labor disputes;
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strikes;
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import or export restrictions;
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armed conflicts;
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public health emergencies;
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or any event constituting force majeure.
Unless otherwise required by applicable law, delivery delays shall not automatically entitle the customer to:
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compensation;
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damages;
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financial reimbursement;
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penalties;
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unilateral order cancellation;
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or full or partial refunds.
5. International Shipping and Customs
Many of our orders are shipped internationally.
The customer is solely responsible for:
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verifying that the product may be legally imported into their country;
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complying with all applicable local laws and regulations;
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providing any additional documentation required by the competent authorities;
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and paying any taxes, customs duties, import fees, or other applicable charges.
We do not guarantee that our products comply with the specific regulatory requirements of every country.
A customer's refusal to pay customs duties or taxes shall not constitute valid grounds for requesting order cancellation or a refund.
If a shipment is returned, abandoned, or destroyed due to customs-related reasons attributable to the customer, we reserve the right to refuse any refund request.
6. Order Tracking
Where available, shipment tracking information will be provided to the customer.
Tracking numbers may require several business days to become active or display updates after the order has been dispatched.
We do not guarantee:
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real-time updates;
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continuous tracking scans;
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or permanent availability of tracking information.
All tracking information depends exclusively on the systems used by third-party shipping carriers and logistics providers.
7. Incorrect or Incomplete Addresses
The customer is responsible for ensuring that all information provided during the checkout process is accurate, complete, and up to date.
We shall not be responsible for delays, losses, or failed deliveries resulting from:
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incorrect addresses;
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incomplete information;
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typographical errors;
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recipient absence;
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or any inaccurate information provided by the customer.
If an order is returned due to incorrect information provided by the customer:
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the original shipping costs are non-refundable;
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reshipping costs shall be borne entirely by the customer;
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and any additional expenses incurred may be deducted from any applicable refund.
8. Lost, Damaged, or Stolen Orders
If the customer believes that an order has been lost during transit, they must contact us within a reasonable period so that we may initiate an investigation with the relevant carrier.
We do not guarantee the outcome of such investigations.
Once an order has been delivered to the address provided by the customer or is marked as delivered by the carrier, we shall not be responsible for:
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theft;
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loss after delivery;
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unauthorized access to the package;
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or deliveries completed in accordance with the customer's delivery instructions.
If a customer receives a damaged, defective, or incorrect product, they must notify us as soon as reasonably possible by providing:
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the order number;
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a detailed description of the issue;
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clear photographs;
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and, where appropriate, supporting video evidence.
We reserve the right to request additional information before approving any replacement, return, or refund.
9. Refusal of Delivery
If the customer unjustifiably refuses delivery of an order or fails to cooperate with customs authorities or the shipping carrier to complete delivery, we reserve the right to:
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deduct transportation costs;
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deduct administrative fees;
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deduct customs charges;
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deduct return shipping costs;
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and deduct any other expenses resulting from such conduct.
10. Limitation of Liability
To the fullest extent permitted by applicable law, our liability arising from any shipping-related issue shall be limited to the amount actually paid by the customer for the affected product.
We shall not be liable for:
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indirect losses;
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loss of profits;
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loss of business opportunities;
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consequential damages;
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special damages;
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punitive damages;
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or losses resulting from delays attributable to third parties.
11. Force Majeure
We shall not be liable for any failure or delay caused by circumstances beyond our reasonable control, including but not limited to:
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natural disasters;
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earthquakes;
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floods;
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fires;
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pandemics;
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epidemics;
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wars;
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terrorism;
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civil unrest;
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labor disputes;
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strikes;
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government restrictions;
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international sanctions;
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technological disruptions;
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telecommunications failures;
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international logistics issues;
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or any other event constituting force majeure.
12. Changes to This Policy
We reserve the right to modify this Shipping Policy at any time to reflect operational, commercial, or legal changes.
The version in force shall always be the one published on the website on the relevant date.
13. Contact
For any questions regarding shipping, order tracking, or logistics-related issues: