Return & Refund Policy

Last updated: June 21, 2026

At Secret Chamber, we strive to provide a transparent and fair shopping experience for both parties. Therefore, we offer a 30-day return policy from the date the order is received, subject to the conditions described below.

1. Right of Return

Customers have 30 calendar days from the date of receiving their order to request a return.

To be eligible for a return, the product must meet all of the following conditions:

• Be unused and in the same condition in which it was received.

• Include all original tags, accessories, manuals, and packaging.

• Show no damage resulting from improper use, incorrect handling, or normal wear and tear.

• Be accompanied by proof of purchase.

We reserve the right to refuse returns that do not meet these requirements.

2. Return Request

To initiate a return, the customer must first contact us at:

Email: secreetring@gmail.com

Returns sent without prior authorization will not be accepted or processed.

Once the request has been approved, we will provide the appropriate return shipping instructions.

3. Return Shipping Costs

Returns Due to Change of Mind or Personal Reasons

If the customer wishes to return a product for personal reasons, including but not limited to:

• change of mind;

• purchasing by mistake;

• personal preferences;

• subjective expectations;

• or any reason unrelated to an actual product defect,

the customer shall be solely responsible for all return shipping costs, as well as any associated logistical, customs, banking, or administrative fees.

Original shipping charges are non-refundable.

Defective, Damaged, or Incorrect Products

If the product received has a manufacturing defect, has been damaged during transit, or is the wrong item, we will cover the reasonable costs of return or replacement, provided that:

• the issue is reported within a reasonable period after delivery; and

• the customer provides sufficient evidence, including clear photographs or videos of the issue.

We reserve the right to verify the authenticity of the claim before approving any refund, replacement, or company-funded return.

4. Inspection and Approval

All returned items will be inspected upon receipt.

We reserve the right to:

• reject fraudulent returns;

• issue partial refunds for used, damaged, or incomplete products;

• deny requests that do not comply with this policy;

• and withhold any refund until the product has been physically received and inspected.

5. Non-Returnable Products

Returns are not accepted for:

• personalized or custom-made products;

• downloadable digital products;

• gift cards;

• perishable goods;

• opened or used personal care or hygiene products;

• clearance or final sale items;

• hazardous materials;

• and any product expressly marked as "non-returnable."

6. Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, it must be handled as a return in accordance with this policy.

7. European Union Right of Withdrawal

If an order is delivered within the European Union, consumers may exercise their statutory right of withdrawal within 14 calendar days after receiving the product, in accordance with applicable law.

The product must be returned in the same condition in which it was received.

Unless otherwise required by applicable law, the customer shall be responsible for the direct cost of returning the goods.

The right of withdrawal does not apply to customized products, perishable goods, products sealed for hygiene reasons once opened, or any other products excluded by applicable law.

8. Refunds

Once the returned item has been received and inspected, we will notify the customer whether the refund has been approved or rejected.

If approved:

• the refund will be issued using the original payment method;

• within approximately 10 business days;

• although additional delays may occur due to banks or payment service providers.

We do not refund:

• original shipping costs;

• customs duties;

• import taxes;

• or any costs charged by third parties outside our control.

9. Fraud and Abuse Prevention

We reserve the right to refuse orders, returns, or refunds where we detect indications of:

• fraud;

• abuse of our policies;

• repetitive claims;

• suspicious activity;

• unusual return patterns;

• or attempts to improperly obtain products or refunds.

10. Contact

For any questions regarding returns or refunds:

Email:
secreetring@gmail.com